Returns & Refunds | VireQan<\/title><\/p>\n<style>\n<p>:root{\n --theme-primary:#111111;\n --theme-secondary:#C9A227;\n --ink:#121418;--muted:#626873;--line:#dfe3e8;--soft:#f7f8f9;--paper:#fff;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.7;border-top:6px solid var(--theme-primary)}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:3px}\n.wrap{max-width:1240px;margin:0 auto;padding:0 28px 76px}\n.mast{position:relative;padding:78px 0 42px;border-bottom:1px solid var(--ink)}\n.mast>div:first-child{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(280px,.85fr);gap:52px;align-items:end}\n.kicker{grid-column:1\/-1;margin-bottom:4px;font-size:.72rem;font-weight:900;letter-spacing:.19em;text-transform:uppercase;color:var(--theme-primary)}\nh1{margin:0;font-family:Georgia,\"Times New Roman\",serif;font-size:clamp(3.1rem,7vw,6.4rem);font-weight:500;line-height:.9;letter-spacing:-.052em}\n.lede{margin:0 0 4px;max-width:620px;color:var(--muted);font-size:1.06rem}\n.mast-meta{position:absolute;right:0;top:25px;padding:0;color:var(--muted);font-size:.8rem;letter-spacing:.04em;text-align:right}\n.mast-meta strong{display:inline;margin-right:8px;color:var(--ink);font-size:.72rem;text-transform:uppercase;letter-spacing:.12em}\nh2{margin:0 0 10px;font-family:Georgia,\"Times New Roman\",serif;font-size:clamp(1.45rem,2.5vw,2rem);line-height:1.16;font-weight:600;letter-spacing:-.025em}\nh3{margin:0 0 8px;font-size:1rem;line-height:1.35}\np{margin:0 0 13px;color:var(--muted)}\nul,ol{margin:10px 0 0;padding-left:21px;color:var(--muted)}\nli{margin:6px 0}li::marker{color:var(--theme-secondary)}\n.layout{display:grid;grid-template-columns:minmax(0,1fr) 230px;gap:58px;margin-top:42px}\n.article{grid-column:1;grid-row:1;min-width:0}\n.side{grid-column:2;grid-row:1;align-self:start;position:sticky;top:24px;padding-left:20px;border-left:1px solid var(--line)}\n.side h2{font-family:inherit;margin:0 0 12px;font-size:.72rem;letter-spacing:.15em;text-transform:uppercase;color:var(--muted)}\n.side a{display:block;padding:7px 0;color:var(--ink);font-size:.84rem;font-weight:650;text-decoration:none}\n.side a:hover{color:var(--theme-primary)}\n.section{display:grid;grid-template-columns:172px minmax(0,1fr);gap:34px;padding:30px 0;border-top:1px solid var(--line)}\n.section:first-child{border-top:0;padding-top:0}\n.section-head{grid-column:1;align-self:start}\n.section>:not(.section-head){grid-column:2}\n.section-no{display:inline-block;margin-bottom:12px;padding:3px 0;border-bottom:2px solid var(--theme-primary);font-size:.73rem;font-weight:900;letter-spacing:.1em;color:var(--theme-primary)}\n.section-head h2{font-size:1.22rem;font-family:inherit;font-weight:800;letter-spacing:-.015em}\n.callout{margin:18px 0;padding:18px 0 18px 22px;border-left:3px solid var(--theme-primary);background:linear-gradient(90deg,var(--soft),#fff);color:var(--muted)}\n.callout strong{color:var(--ink)}\n.rule-list{margin:0;padding:0;list-style:none;border-top:1px solid var(--line)}\n.rule-list li{display:grid;grid-template-columns:minmax(150px,.55fr) 1.45fr;gap:22px;margin:0;padding:13px 0;border-bottom:1px solid var(--line)}\n.rule-list b{color:var(--ink)}\n.table-wrap{overflow-x:auto;margin:18px 0 24px;border-top:2px solid var(--ink);border-bottom:1px solid var(--ink);-webkit-overflow-scrolling:touch}\ntable{width:100%;min-width:720px;border-collapse:collapse;background:#fff}\nth,td{padding:13px 14px;text-align:left;vertical-align:top;border-bottom:1px solid var(--line)}\nth{background:#fff;color:var(--ink);font-size:.72rem;font-weight:900;text-transform:uppercase;letter-spacing:.1em}\ntd{color:var(--muted)}tr:last-child td{border-bottom:0}\n.split{display:grid;grid-template-columns:1fr 1fr;gap:1px;margin:18px 0;background:var(--line);border:1px solid var(--line)}\n.panel{padding:22px;background:#fff}.panel>:last-child{margin-bottom:0}\n.band{display:grid;grid-template-columns:repeat(4,1fr);margin:0;border-bottom:1px solid var(--ink)}\n.band-item{padding:20px 18px 20px 0;border-right:1px solid var(--line)}\n.band-item+ .band-item{padding-left:18px}.band-item:last-child{border-right:0}\n.band-item span{display:block;margin-bottom:5px;font-size:.68rem;font-weight:900;letter-spacing:.12em;text-transform:uppercase;color:var(--muted)}\n.band-item strong{display:block;color:var(--ink);font-size:.98rem}\n.footer-note{margin-top:38px;padding-top:18px;border-top:1px solid var(--ink);color:var(--muted);font-size:.9rem}\n@media(max-width:900px){\n .wrap{padding:0 20px 58px}.mast{padding-top:68px}.mast>div:first-child{grid-template-columns:1fr;gap:18px}.lede{max-width:760px}.layout{grid-template-columns:1fr;gap:26px}.side{grid-column:1;grid-row:1;position:static;padding:0 0 16px;border-left:0;border-bottom:1px solid var(--line)}.article{grid-column:1;grid-row:2}.side nav{display:flex;gap:8px 18px;flex-wrap:wrap}.side a{padding:4px 0}.section{grid-template-columns:130px 1fr;gap:24px}.band{grid-template-columns:repeat(2,1fr)}.band-item:nth-child(2){border-right:0}.band-item:nth-child(-n+2){border-bottom:1px solid var(--line)}\n}\n@media(max-width:620px){\n .wrap{padding:0 15px 46px}.mast{padding:60px 0 30px}.mast-meta{left:0;right:auto;top:18px;text-align:left}h1{font-size:clamp(2.7rem,16vw,4.6rem)}.section{display:block;padding:24px 0}.section-head{margin-bottom:14px}.rule-list li{grid-template-columns:1fr;gap:4px}.split{grid-template-columns:1fr}.band{grid-template-columns:1fr}.band-item,.band-item+ .band-item{padding:14px 0;border-right:0;border-bottom:1px solid var(--line)}.band-item:last-child{border-bottom:0}\n}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.paths{display:grid;grid-template-columns:repeat(3,1fr);margin:32px 0 40px;border-top:2px solid var(--ink);border-bottom:1px solid var(--ink)}.path{padding:22px 22px 24px 0;border-right:1px solid var(--line)}.path+.path{padding-left:22px}.path:last-child{border-right:0}.tag{display:inline-block;margin-bottom:12px;font-size:.68rem;font-weight:900;letter-spacing:.13em;text-transform:uppercase;color:var(--theme-primary)}.path h2{font-family:inherit;font-size:1.12rem;font-weight:850}.steps-line{counter-reset:step;display:grid;grid-template-columns:repeat(4,1fr);margin:24px 0;border-top:1px solid var(--ink)}.steps-line>*{position:relative;padding:38px 18px 8px 0;border-right:1px solid var(--line)}.steps-line>*:last-child{border-right:0}.steps-line>*:before{counter-increment:step;content:counter(step,decimal-leading-zero);position:absolute;top:8px;left:0;color:var(--theme-primary);font-size:.72rem;font-weight:900;letter-spacing:.08em}\n@media(max-width:780px){.paths,.steps-line{grid-template-columns:1fr}.path,.path+.path{padding:18px 0;border-right:0;border-bottom:1px solid var(--line)}.path:last-child{border-bottom:0}.steps-line>*{border-right:0;border-bottom:1px solid var(--line)}}<\/p>\n<\/style>\n<p><main class=\"wrap\"><\/p>\n<header class=\"mast\">\n<div>\n<div class=\"kicker\">Returns<\/div>\n<h1>Returns & Refunds<\/h1>\n<p class=\"lede\">Return eligibility, shipping responsibility, exchanges, refund timing and EU withdrawal rights.<\/p>\n<\/div>\n<div class=\"mast-meta\"><strong>Last updated<\/strong>8 September 2026<\/div>\n<\/header>\n<div class=\"paths\">\n<section class=\"path\">\n<div class=\"tag\">Path A<\/div>\n<h2>Change-of-mind \/ normal return<\/h2>\n<p>Request within 14 calendar days after receipt. Customer pays return shipping. No restocking fee.<\/p>\n<\/section>\n<section class=\"path\">\n<div class=\"tag\">Path B<\/div>\n<h2>Damaged, defective, incorrect or incomplete<\/h2>\n<p>Merchant pays the applicable return shipping cost. Mandatory statutory rights remain protected.<\/p>\n<\/section>\n<section class=\"path\">\n<div class=\"tag\">Path C<\/div>\n<h2>EU statutory withdrawal<\/h2>\n<p>Where applicable, a 14-day statutory withdrawal right applies. Standard original delivery costs are refunded as required by law.<\/p>\n<\/section>\n<\/div>\n<div class=\"layout\">\n<aside class=\"side\">\n<h2>Return topics<\/h2>\n<nav><a href=\"#glance\">At a glance<\/a><a href=\"#withdrawal\">EU withdrawal<\/a><a href=\"#eligibility\">Eligibility<\/a><a href=\"#process\">Return process<\/a><a href=\"#shipping\">Shipping costs<\/a><a href=\"#exchange\">Exchanges<\/a><a href=\"#refund\">Refunds<\/a><a href=\"#exceptions\">Exceptions<\/a><a href=\"#rights\">Statutory rights<\/a><\/nav>\n<\/aside>\n<article class=\"article\">\n<section class=\"section\" id=\"glance\">\n<div class=\"section-head\">\n<div class=\"section-no\">01<\/div>\n<div>\n<h2>At a glance<\/h2>\n<\/div>\n<\/div>\n<ul class=\"rule-list\">\n<li><b>Return request<\/b><span>Within 14 calendar days after receipt for items covered by the normal return policy.<\/span><\/li>\n<li><b>Normal return shipping<\/b><span>Paid by the customer.<\/span><\/li>\n<li><b>Problem goods return shipping<\/b><span>Paid by the merchant where applicable.<\/span><\/li>\n<li><b>Restocking fee<\/b><span>None.<\/span><\/li>\n<li><b>Direct exchanges<\/b><span>Supported.<\/span><\/li>\n<\/ul>\n<\/section>\n<section class=\"section\" id=\"withdrawal\">\n<div class=\"section-head\">\n<div class=\"section-no\">02<\/div>\n<div>\n<h2>EU statutory right of withdrawal<\/h2>\n<\/div>\n<\/div>\n<p>Where EU distance-selling consumer rules apply, consumers generally have 14 days from receipt of goods to exercise the statutory right of withdrawal without giving a reason.<\/p>\n<p>For a normal statutory withdrawal, the customer bears return shipping where this responsibility was clearly disclosed before purchase. Standard original delivery costs are refunded as required by applicable consumer law. If a more expensive premium or express option was chosen, the supplementary amount above the least expensive standard delivery option does not have to be refunded where the law allows.<\/p>\n<\/section>\n<section class=\"section\" id=\"eligibility\">\n<div class=\"section-head\">\n<div class=\"section-no\">03<\/div>\n<div>\n<h2>Return eligibility and condition<\/h2>\n<\/div>\n<\/div>\n<p>For ordinary change-of-mind returns, items may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable. These conditions do not limit mandatory statutory consumer rights. Under an applicable EU statutory withdrawal, consumers may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning; lawful deductions for diminished value may apply where handling goes beyond that level.<\/p>\n<\/section>\n<section class=\"section\" id=\"process\">\n<div class=\"section-head\">\n<div class=\"section-no\">04<\/div>\n<div>\n<h2>Return process<\/h2>\n<\/div>\n<\/div>\n<div class=\"steps-line\">\n<div>\n<h3>Contact support<\/h3>\n<p>Email support@vireqan.com within the applicable request period.<\/p>\n<\/div>\n<div>\n<h3>Receive instructions<\/h3>\n<p>Return instructions provide the applicable return address and steps.<\/p>\n<\/div>\n<div>\n<h3>Send the item<\/h3>\n<p>Follow the return instructions and keep appropriate shipment records.<\/p>\n<\/div>\n<div>\n<h3>Review and resolution<\/h3>\n<p>The returned goods are reviewed and the applicable refund or exchange is processed.<\/p>\n<\/div>\n<\/div>\n<div class=\"callout\"><strong>Return address:<\/strong> Room 2029, Block C, Jingye Plaza, No. 25 Renmin Avenue, Haidian Subdistrict, Meilan District\nHaikou City Hainan Province 570208\nChina is the registered business address and is not automatically the return address.<\/div>\n<\/section>\n<section class=\"section\" id=\"shipping\">\n<div class=\"section-head\">\n<div class=\"section-no\">05<\/div>\n<div>\n<h2>Return and exchange shipping costs<\/h2>\n<\/div>\n<\/div>\n<div class=\"table-wrap\">\n<table>\n<thead>\n<tr>\n<th>Reason<\/th>\n<th>Return shipping<\/th>\n<th>Replacement shipping<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Change of mind \/ size preference \/ non-defective<\/td>\n<td>Customer<\/td>\n<td>Customer, when exchanging<\/td>\n<\/tr>\n<tr>\n<td>Damaged \/ defective \/ incorrect \/ incomplete<\/td>\n<td>Merchant<\/td>\n<td>Merchant, when exchanging<\/td>\n<\/tr>\n<tr>\n<td>EU statutory withdrawal<\/td>\n<td>Customer, where disclosed and permitted<\/td>\n<td>Not applicable unless an exchange is separately agreed<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/section>\n<section class=\"section\" id=\"exchange\">\n<div class=\"section-head\">\n<div class=\"section-no\">06<\/div>\n<div>\n<h2>Exchanges<\/h2>\n<\/div>\n<\/div>\n<p>Direct exchanges are supported. For a normal non-defective exchange, the customer pays both the original return shipping and the replacement-item shipping cost. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs. No restocking fee is charged.<\/p>\n<\/section>\n<section class=\"section\" id=\"refund\">\n<div class=\"section-head\">\n<div class=\"section-no\">07<\/div>\n<div>\n<h2>Refund timeline and method<\/h2>\n<\/div>\n<\/div>\n<p>Approved refunds have an internal processing target of within 7 business days after returned goods are received and the necessary review is completed. This target does not extend or replace mandatory statutory refund deadlines. Banks, card issuers or payment providers may need additional time to display the refund.<\/p>\n<p>Approved refunds generally return to the original payment method.<\/p>\n<p>For an applicable EU statutory withdrawal, refunds follow the mandatory statutory deadline. Where allowed by law, reimbursement may be withheld until the goods are received or evidence is provided that they were sent back, whichever condition is satisfied in accordance with the applicable rule.<\/p>\n<\/section>\n<section class=\"section\" id=\"exceptions\">\n<div class=\"section-head\">\n<div class=\"section-no\">08<\/div>\n<div>\n<h2>Return exceptions where applicable<\/h2>\n<\/div>\n<\/div>\n<p>If made-to-order, custom-made or clearly personalised goods are offered and fall within a statutory withdrawal exception, they may be excluded from ordinary change-of-mind withdrawal where applicable law permits. This does not exclude rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/section>\n<section class=\"section\" id=\"rights\">\n<div class=\"section-head\">\n<div class=\"section-no\">09<\/div>\n<div>\n<h2>Mandatory statutory consumer rights<\/h2>\n<\/div>\n<\/div>\n<p>Nothing in this policy limits mandatory statutory consumer rights, including rights relating to defective or non-conforming goods.<\/p>\n<\/section>\n<\/article>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns & Refunds | Returns Returns & Refunds Return eligibility, shipping responsibility, exchanges, refund timing and EU withdrawal rights. Last updated Path A Change-of-mind \/ normal return Request within 14 calendar days after receipt. Customer pays return shipping. No restocking fee. Path B Damaged, defective, incorrect or incomplete Merchant pays the applicable return shipping cost. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24356,"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24356"}],"wp:attachment":[{"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}