Terms of Use | VireQan<\/title><\/p>\n<style>\n<p>:root{\n --theme-primary:#111111;\n --theme-secondary:#C9A227;\n --ink:#121418;--muted:#626873;--line:#dfe3e8;--soft:#f7f8f9;--paper:#fff;\n}\n*{box-sizing:border-box}\nhtml{scroll-behavior:smooth}\nbody{margin:0;background:#fff;color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,\"Segoe UI\",Arial,sans-serif;font-size:16px;line-height:1.7;border-top:6px solid var(--theme-primary)}\na{color:var(--theme-primary);font-weight:700;text-underline-offset:3px}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:3px}\n.wrap{max-width:1240px;margin:0 auto;padding:0 28px 76px}\n.mast{position:relative;padding:78px 0 42px;border-bottom:1px solid var(--ink)}\n.mast>div:first-child{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(280px,.85fr);gap:52px;align-items:end}\n.kicker{grid-column:1\/-1;margin-bottom:4px;font-size:.72rem;font-weight:900;letter-spacing:.19em;text-transform:uppercase;color:var(--theme-primary)}\nh1{margin:0;font-family:Georgia,\"Times New Roman\",serif;font-size:clamp(3.1rem,7vw,6.4rem);font-weight:500;line-height:.9;letter-spacing:-.052em}\n.lede{margin:0 0 4px;max-width:620px;color:var(--muted);font-size:1.06rem}\n.mast-meta{position:absolute;right:0;top:25px;padding:0;color:var(--muted);font-size:.8rem;letter-spacing:.04em;text-align:right}\n.mast-meta strong{display:inline;margin-right:8px;color:var(--ink);font-size:.72rem;text-transform:uppercase;letter-spacing:.12em}\nh2{margin:0 0 10px;font-family:Georgia,\"Times New Roman\",serif;font-size:clamp(1.45rem,2.5vw,2rem);line-height:1.16;font-weight:600;letter-spacing:-.025em}\nh3{margin:0 0 8px;font-size:1rem;line-height:1.35}\np{margin:0 0 13px;color:var(--muted)}\nul,ol{margin:10px 0 0;padding-left:21px;color:var(--muted)}\nli{margin:6px 0}li::marker{color:var(--theme-secondary)}\n.layout{display:grid;grid-template-columns:minmax(0,1fr) 230px;gap:58px;margin-top:42px}\n.article{grid-column:1;grid-row:1;min-width:0}\n.side{grid-column:2;grid-row:1;align-self:start;position:sticky;top:24px;padding-left:20px;border-left:1px solid var(--line)}\n.side h2{font-family:inherit;margin:0 0 12px;font-size:.72rem;letter-spacing:.15em;text-transform:uppercase;color:var(--muted)}\n.side a{display:block;padding:7px 0;color:var(--ink);font-size:.84rem;font-weight:650;text-decoration:none}\n.side a:hover{color:var(--theme-primary)}\n.section{display:grid;grid-template-columns:172px minmax(0,1fr);gap:34px;padding:30px 0;border-top:1px solid var(--line)}\n.section:first-child{border-top:0;padding-top:0}\n.section-head{grid-column:1;align-self:start}\n.section>:not(.section-head){grid-column:2}\n.section-no{display:inline-block;margin-bottom:12px;padding:3px 0;border-bottom:2px solid var(--theme-primary);font-size:.73rem;font-weight:900;letter-spacing:.1em;color:var(--theme-primary)}\n.section-head h2{font-size:1.22rem;font-family:inherit;font-weight:800;letter-spacing:-.015em}\n.callout{margin:18px 0;padding:18px 0 18px 22px;border-left:3px solid var(--theme-primary);background:linear-gradient(90deg,var(--soft),#fff);color:var(--muted)}\n.callout strong{color:var(--ink)}\n.rule-list{margin:0;padding:0;list-style:none;border-top:1px solid var(--line)}\n.rule-list li{display:grid;grid-template-columns:minmax(150px,.55fr) 1.45fr;gap:22px;margin:0;padding:13px 0;border-bottom:1px solid var(--line)}\n.rule-list b{color:var(--ink)}\n.table-wrap{overflow-x:auto;margin:18px 0 24px;border-top:2px solid var(--ink);border-bottom:1px solid var(--ink);-webkit-overflow-scrolling:touch}\ntable{width:100%;min-width:720px;border-collapse:collapse;background:#fff}\nth,td{padding:13px 14px;text-align:left;vertical-align:top;border-bottom:1px solid var(--line)}\nth{background:#fff;color:var(--ink);font-size:.72rem;font-weight:900;text-transform:uppercase;letter-spacing:.1em}\ntd{color:var(--muted)}tr:last-child td{border-bottom:0}\n.split{display:grid;grid-template-columns:1fr 1fr;gap:1px;margin:18px 0;background:var(--line);border:1px solid var(--line)}\n.panel{padding:22px;background:#fff}.panel>:last-child{margin-bottom:0}\n.band{display:grid;grid-template-columns:repeat(4,1fr);margin:0;border-bottom:1px solid var(--ink)}\n.band-item{padding:20px 18px 20px 0;border-right:1px solid var(--line)}\n.band-item+ .band-item{padding-left:18px}.band-item:last-child{border-right:0}\n.band-item span{display:block;margin-bottom:5px;font-size:.68rem;font-weight:900;letter-spacing:.12em;text-transform:uppercase;color:var(--muted)}\n.band-item strong{display:block;color:var(--ink);font-size:.98rem}\n.footer-note{margin-top:38px;padding-top:18px;border-top:1px solid var(--ink);color:var(--muted);font-size:.9rem}\n@media(max-width:900px){\n .wrap{padding:0 20px 58px}.mast{padding-top:68px}.mast>div:first-child{grid-template-columns:1fr;gap:18px}.lede{max-width:760px}.layout{grid-template-columns:1fr;gap:26px}.side{grid-column:1;grid-row:1;position:static;padding:0 0 16px;border-left:0;border-bottom:1px solid var(--line)}.article{grid-column:1;grid-row:2}.side nav{display:flex;gap:8px 18px;flex-wrap:wrap}.side a{padding:4px 0}.section{grid-template-columns:130px 1fr;gap:24px}.band{grid-template-columns:repeat(2,1fr)}.band-item:nth-child(2){border-right:0}.band-item:nth-child(-n+2){border-bottom:1px solid var(--line)}\n}\n@media(max-width:620px){\n .wrap{padding:0 15px 46px}.mast{padding:60px 0 30px}.mast-meta{left:0;right:auto;top:18px;text-align:left}h1{font-size:clamp(2.7rem,16vw,4.6rem)}.section{display:block;padding:24px 0}.section-head{margin-bottom:14px}.rule-list li{grid-template-columns:1fr;gap:4px}.split{grid-template-columns:1fr}.band{grid-template-columns:1fr}.band-item,.band-item+ .band-item{padding:14px 0;border-right:0;border-bottom:1px solid var(--line)}.band-item:last-child{border-bottom:0}\n}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;transition:none!important;animation:none!important}}<\/p>\n<p>.layout{grid-template-columns:minmax(0,1fr) 260px}.article{counter-reset:clause}.section{grid-template-columns:120px minmax(0,1fr);padding:24px 0}.section-head{position:relative;padding-top:3px}.section-no{font-size:.68rem}.section-head h2{font-size:1rem;line-height:1.3}.side{max-height:calc(100vh - 48px);overflow:auto}\n@media(max-width:900px){.side{max-height:none;overflow:visible}}<\/p>\n<\/style>\n<p><main class=\"wrap\"><\/p>\n<header class=\"mast\">\n<div>\n<div class=\"kicker\">Terms<\/div>\n<h1>Terms of Use<\/h1>\n<p class=\"lede\">Terms governing website use, orders, payment, shipping, returns, refunds and mandatory consumer rights.<\/p>\n<\/div>\n<div class=\"mast-meta\"><strong>Last updated<\/strong>8 September 2026<\/div>\n<\/header>\n<div class=\"layout\">\n<aside class=\"side\">\n<h2>Terms index<\/h2>\n<nav><a href=\"#t01\">01. Scope<\/a><a href=\"#t02\">02. Website Use<\/a><a href=\"#t03\">03. Product Information<\/a><a href=\"#t04\">04. Prices and Taxes<\/a><a href=\"#t05\">05. Orders<\/a><a href=\"#t06\">06. Order Acceptance<\/a><a href=\"#t07\">07. Processing<\/a><a href=\"#t08\">08. Cancellation<\/a><a href=\"#t09\">09. Address Changes<\/a><a href=\"#t10\">10. Payments<\/a><a href=\"#t11\">11. Shipping Fees<\/a><a href=\"#t12\">12. Free Shipping<\/a><a href=\"#t13\">13. Dispatch<\/a><a href=\"#t14\">14. Estimated Delivery<\/a><a href=\"#t15\">15. Tracking<\/a><a href=\"#t16\">16. Customs and Import Duties<\/a><a href=\"#t17\">17. Lost Parcels<\/a><a href=\"#t18\">18. EU Right of Withdrawal<\/a><a href=\"#t19\">19. Returns<\/a><a href=\"#t20\">20. Return Shipping<\/a><a href=\"#t21\">21. Exchanges<\/a><a href=\"#t22\">22. Defective \/ Incorrect \/ Incomplete Goods<\/a><a href=\"#t23\">23. Refunds<\/a><a href=\"#t24\">24. Personalised Goods Exception Where Applicable<\/a><a href=\"#t25\">25. Statutory Consumer Rights<\/a><a href=\"#t26\">26. Intellectual Property<\/a><a href=\"#t27\">27. Liability<\/a><a href=\"#t28\">28. Privacy<\/a><a href=\"#t29\">29. Changes<\/a><a href=\"#t30\">30. Contact<\/a><\/nav>\n<\/aside>\n<article class=\"article\">\n<section class=\"section\" id=\"t01\">\n<div class=\"section-head\">\n<div class=\"section-no\">01<\/div>\n<div>\n<h2>Scope<\/h2>\n<\/div>\n<\/div>\n<p>These Terms of Use apply to use of this website and purchases made through it. Mandatory statutory consumer rights remain unaffected.<\/p>\n<\/section>\n<section class=\"section\" id=\"t02\">\n<div class=\"section-head\">\n<div class=\"section-no\">02<\/div>\n<div>\n<h2>Website Use<\/h2>\n<\/div>\n<\/div>\n<p>You may use the website for lawful shopping and information purposes. Misuse that disrupts the website, interferes with security or infringes rights is not permitted.<\/p>\n<\/section>\n<section class=\"section\" id=\"t03\">\n<div class=\"section-head\">\n<div class=\"section-no\">03<\/div>\n<div>\n<h2>Product Information<\/h2>\n<\/div>\n<\/div>\n<p>We aim to present product information accurately. Product-specific descriptions, availability and size information shown on the relevant product page form part of the information made available before purchase.<\/p>\n<\/section>\n<section class=\"section\" id=\"t04\">\n<div class=\"section-head\">\n<div class=\"section-no\">04<\/div>\n<div>\n<h2>Prices and Taxes<\/h2>\n<\/div>\n<\/div>\n<p>Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges, where applicable, are separate.<\/p>\n<\/section>\n<section class=\"section\" id=\"t05\">\n<div class=\"section-head\">\n<div class=\"section-no\">05<\/div>\n<div>\n<h2>Orders<\/h2>\n<\/div>\n<\/div>\n<p>Submitting an order is a request to purchase the selected goods using the information and payment details provided at checkout.<\/p>\n<\/section>\n<section class=\"section\" id=\"t06\">\n<div class=\"section-head\">\n<div class=\"section-no\">06<\/div>\n<div>\n<h2>Order Acceptance<\/h2>\n<\/div>\n<\/div>\n<p>An order is subject to acceptance and availability. If an order cannot be accepted or fulfilled, the customer will be informed and any applicable payment adjustment will be handled through the relevant payment process.<\/p>\n<\/section>\n<section class=\"section\" id=\"t07\">\n<div class=\"section-head\">\n<div class=\"section-no\">07<\/div>\n<div>\n<h2>Processing<\/h2>\n<\/div>\n<\/div>\n<p>Orders are normally processed within 1\u20133 business days.<\/p>\n<\/section>\n<section class=\"section\" id=\"t08\">\n<div class=\"section-head\">\n<div class=\"section-no\">08<\/div>\n<div>\n<h2>Cancellation<\/h2>\n<\/div>\n<\/div>\n<p>You may request cancellation before dispatch by contacting support@vireqan.com. Once dispatched, cancellation cannot be guaranteed.<\/p>\n<\/section>\n<section class=\"section\" id=\"t09\">\n<div class=\"section-head\">\n<div class=\"section-no\">09<\/div>\n<div>\n<h2>Address Changes<\/h2>\n<\/div>\n<\/div>\n<p>You may request a delivery-address change before dispatch. After dispatch, changes cannot be guaranteed and may depend on the carrier.<\/p>\n<\/section>\n<section class=\"section\" id=\"t10\">\n<div class=\"section-head\">\n<div class=\"section-no\">10<\/div>\n<div>\n<h2>Payments<\/h2>\n<\/div>\n<\/div>\n<p>Payments are processed through Stripe. Primary card methods shown are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.<\/p>\n<\/section>\n<section class=\"section\" id=\"t11\">\n<div class=\"section-head\">\n<div class=\"section-no\">11<\/div>\n<div>\n<h2>Shipping Fees<\/h2>\n<\/div>\n<\/div>\n<p>Standard shipping is 6$ for orders below 50.<\/p>\n<\/section>\n<section class=\"section\" id=\"t12\">\n<div class=\"section-head\">\n<div class=\"section-no\">12<\/div>\n<div>\n<h2>Free Shipping<\/h2>\n<\/div>\n<\/div>\n<p>Orders reaching 50 qualify for free standard shipping.<\/p>\n<\/section>\n<section class=\"section\" id=\"t13\">\n<div class=\"section-head\">\n<div class=\"section-no\">13<\/div>\n<div>\n<h2>Dispatch<\/h2>\n<\/div>\n<\/div>\n<p>Orders are dispatched within 3 business days.<\/p>\n<\/section>\n<section class=\"section\" id=\"t14\">\n<div class=\"section-head\">\n<div class=\"section-no\">14<\/div>\n<div>\n<h2>Estimated Delivery<\/h2>\n<\/div>\n<\/div>\n<p>Estimated transit time is 7\u201315 business days after dispatch. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/section>\n<section class=\"section\" id=\"t15\">\n<div class=\"section-head\">\n<div class=\"section-no\">15<\/div>\n<div>\n<h2>Tracking<\/h2>\n<\/div>\n<\/div>\n<p>All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.<\/p>\n<\/section>\n<section class=\"section\" id=\"t16\">\n<div class=\"section-head\">\n<div class=\"section-no\">16<\/div>\n<div>\n<h2>Customs and Import Duties<\/h2>\n<\/div>\n<\/div>\n<p>Customs duty, import charges or customs handling charges imposed by the destination country are the customer’s responsibility where applicable, unless mandatory applicable law requires otherwise.<\/p>\n<\/section>\n<section class=\"section\" id=\"t17\">\n<div class=\"section-head\">\n<div class=\"section-no\">17<\/div>\n<div>\n<h2>Lost Parcels<\/h2>\n<\/div>\n<\/div>\n<p>If a parcel appears lost, contact support@vireqan.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund.<\/p>\n<\/section>\n<section class=\"section\" id=\"t18\">\n<div class=\"section-head\">\n<div class=\"section-no\">18<\/div>\n<div>\n<h2>EU Right of Withdrawal<\/h2>\n<\/div>\n<\/div>\n<p>Where EU distance-selling consumer rules apply, consumers generally have 14 days from receipt of goods to exercise a statutory right of withdrawal without giving a reason.<\/p>\n<\/section>\n<section class=\"section\" id=\"t19\">\n<div class=\"section-head\">\n<div class=\"section-no\">19<\/div>\n<div>\n<h2>Returns<\/h2>\n<\/div>\n<\/div>\n<p>For items covered by the normal return policy, a return request must be made within 14 calendar days after receipt by contacting support@vireqan.com. The registered business address is not automatically the return address; return instructions provide the applicable return location.<\/p>\n<\/section>\n<section class=\"section\" id=\"t20\">\n<div class=\"section-head\">\n<div class=\"section-no\">20<\/div>\n<div>\n<h2>Return Shipping<\/h2>\n<\/div>\n<\/div>\n<p>For change-of-mind, size preference or other non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost. No restocking fee is charged.<\/p>\n<\/section>\n<section class=\"section\" id=\"t21\">\n<div class=\"section-head\">\n<div class=\"section-no\">21<\/div>\n<div>\n<h2>Exchanges<\/h2>\n<\/div>\n<\/div>\n<p>Direct exchanges are supported. For a normal non-defective exchange, the customer pays return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/section>\n<section class=\"section\" id=\"t22\">\n<div class=\"section-head\">\n<div class=\"section-no\">22<\/div>\n<div>\n<h2>Defective \/ Incorrect \/ Incomplete Goods<\/h2>\n<\/div>\n<\/div>\n<p>Goods that are damaged, defective, incorrect or incomplete are handled subject to applicable statutory consumer rights. Ordinary change-of-mind conditions do not limit those rights.<\/p>\n<\/section>\n<section class=\"section\" id=\"t23\">\n<div class=\"section-head\">\n<div class=\"section-no\">23<\/div>\n<div>\n<h2>Refunds<\/h2>\n<\/div>\n<\/div>\n<p>Approved refunds generally return to the original payment method. The internal processing target is within 7 business days after returned goods are received and the necessary review is completed, subject to mandatory statutory refund deadlines. Banks or payment providers may require additional time to display the refund.<\/p>\n<\/section>\n<section class=\"section\" id=\"t24\">\n<div class=\"section-head\">\n<div class=\"section-no\">24<\/div>\n<div>\n<h2>Personalised Goods Exception Where Applicable<\/h2>\n<\/div>\n<\/div>\n<p>If made-to-order, custom-made or clearly personalised goods are offered and fall within a statutory withdrawal exception, they may be excluded from ordinary change-of-mind withdrawal where applicable law permits. This does not exclude rights for defective, damaged or incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/section>\n<section class=\"section\" id=\"t25\">\n<div class=\"section-head\">\n<div class=\"section-no\">25<\/div>\n<div>\n<h2>Statutory Consumer Rights<\/h2>\n<\/div>\n<\/div>\n<p>Nothing in these Terms limits mandatory statutory consumer rights. For an applicable EU withdrawal, standard original delivery costs are refunded as required by law; supplementary delivery costs above the least expensive standard option may be excluded where permitted.<\/p>\n<\/section>\n<section class=\"section\" id=\"t26\">\n<div class=\"section-head\">\n<div class=\"section-no\">26<\/div>\n<div>\n<h2>Intellectual Property<\/h2>\n<\/div>\n<\/div>\n<p>Website content, layout, text, graphics and other protected materials may be subject to intellectual-property rights. Use of the website does not transfer ownership of those rights.<\/p>\n<\/section>\n<section class=\"section\" id=\"t27\">\n<div class=\"section-head\">\n<div class=\"section-no\">27<\/div>\n<div>\n<h2>Liability<\/h2>\n<\/div>\n<\/div>\n<p>Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded or limited. Any permitted limitation operates only to the extent allowed by applicable law.<\/p>\n<\/section>\n<section class=\"section\" id=\"t28\">\n<div class=\"section-head\">\n<div class=\"section-no\">28<\/div>\n<div>\n<h2>Privacy<\/h2>\n<\/div>\n<\/div>\n<p>Personal-data processing is described in the Privacy Policy and Cookie Policy. Privacy enquiries should be directed to privacy@vireqan.com.<\/p>\n<\/section>\n<section class=\"section\" id=\"t29\">\n<div class=\"section-head\">\n<div class=\"section-no\">29<\/div>\n<div>\n<h2>Changes<\/h2>\n<\/div>\n<\/div>\n<p>These Terms may be updated from time to time. The Last Updated date indicates the current version displayed on the website.<\/p>\n<\/section>\n<section class=\"section\" id=\"t30\">\n<div class=\"section-head\">\n<div class=\"section-no\">30<\/div>\n<div>\n<h2>Contact<\/h2>\n<\/div>\n<\/div>\n<p>For order, shipping, returns, refunds, exchanges, payment or general support, contact support@vireqan.com.<\/p>\n<\/section>\n<\/article>\n<\/div>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Terms of Use | Terms Terms of Use Terms governing website use, orders, payment, shipping, returns, refunds and mandatory consumer rights. Last updated Terms index 01. Scope02. Website Use03. Product Information04. Prices and Taxes05. Orders06. Order Acceptance07. Processing08. Cancellation09. Address Changes10. Payments11. Shipping Fees12. Free Shipping13. Dispatch14. Estimated Delivery15. Tracking16. Customs and Import Duties17. Lost […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20581","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/pages\/20581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/comments?post=20581"}],"version-history":[{"count":2,"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions"}],"predecessor-version":[{"id":24359,"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions\/24359"}],"wp:attachment":[{"href":"https:\/\/vireqan.com\/bsite\/wp-json\/wp\/v2\/media?parent=20581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":20581,"date":"2026-07-23T14:00:50","date_gmt":"2026-07-23T14:00:50","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/?page_id=20581"},"modified":"2026-09-08T12:13:04","modified_gmt":"2026-09-08T12:13:04","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/vireqan.com\/bsite\/terms-of-use\/","title":{"rendered":"Terms Of Use"},"content":{"rendered":"

<\/p>\n