Privacy Policy
How personal data is collected, used, shared, retained and protected, and how you can exercise applicable data-protection rights.
Data controller
- BrandVireQan
- Legal companyHǎikǒu měi lán xù shǎo kējì yǒuxiàn gōngsī xiàotiānjīn hǎinán shěng hǎikǒu shì měi lán qū hǎi diàn jiēdào ren mín dàdào 25 hào jǐng yè guǎngchǎng C zuò 2029 hào 570208 9146000MAK22BU31K 79 Haikou Meilan Xushao Technology Co., Ltd.
- Registered addressRoom 2029, Block C, Jingye Plaza, No. 25 Renmin Avenue, Haidian Subdistrict, Meilan District Haikou City Hainan Province 570208 China
- Privacy contactprivacy@vireqan.com
Personal data we may process
Orders and account activity
Contact details, billing and delivery information, order contents, transaction records and account-related information where an account is used.
Payments
Payment-related transaction information is processed through Stripe and relevant payment networks. We do not ask you to send full card numbers or card security codes by ordinary customer-service email.
Customer service
Messages, support requests, return or refund information, and records needed to respond to your enquiry.
Technical information
Device, browser, security, log and usage information that may be generated when you use the website.
Cookie and similar-technology information is described further in the Cookie Policy.
Purposes and GDPR legal bases
- Contract performanceProcessing orders, arranging delivery, handling payments, returns, refunds and customer-service requests.
- Legal obligationsMaintaining records and responding where processing is required by applicable law.
- Legitimate interestsFraud prevention, service protection, security, operational administration and improving service reliability, where those interests are not overridden by your rights.
- ConsentWhere processing depends on consent, including relevant non-essential cookies or similar technologies. Consent may be withdrawn at any time for future processing.
Service providers and payment processing
We may use service providers to support hosting, order fulfilment, delivery, customer service, security and other operational functions. Payments are processed through Stripe. Service providers receive personal data only as needed for the relevant service and subject to applicable data-protection requirements.
International transfers
Because the website serves international customers and may use service providers in different countries, personal data may be transferred internationally. Where required, appropriate safeguards are used in accordance with applicable data-protection law.
Data retention
Personal data is kept only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer service, accounting, legal compliance, dispute handling, fraud prevention and security. Different categories may have different retention periods.
Your data-protection rights
Where the GDPR applies, your rights may include access, rectification, erasure, restriction, portability, objection, withdrawal of consent and the right to lodge a complaint with a competent supervisory authority. These rights are subject to applicable legal conditions and exceptions.
Privacy contact
For GDPR, privacy, personal-data, consent or cookie matters, contact privacy@vireqan.com. For order and general customer-service matters, contact support@vireqan.com.