Orders are normally processed within 1–3 business days.

Orders are dispatched within 3 business days.

You may request cancellation before dispatch by contacting support@vireqan.com. Once an order has been dispatched, cancellation cannot be guaranteed.

You may request an address change before dispatch. After dispatch, changes cannot be guaranteed and may depend on the carrier.

Payments are processed through Stripe. The primary card brands shown are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available if displayed on the Payment or Checkout page.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties or import charges, where applicable, are separate.

Estimated transit time is 7–15 business days after dispatch. This is an estimate and may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.

All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.

Standard shipping is 6$ for orders below 50. Orders reaching 50 qualify for free standard shipping.

Carriers may include DHL, UPS, FedEx, USPS or YunExpress. The carrier for an individual order may depend on the destination, shipping route and operational arrangements.

Contact support@vireqan.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, an appropriate resolution will be a reshipment or refund.

For items covered by the normal return policy, contact support@vireqan.com within 14 calendar days after receipt. The registered address is not automatically the return address; return instructions will provide the correct return location.

For change-of-mind, size preference or other non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return shipping cost.

No restocking fee is charged.

Where EU distance-selling rules apply, consumers generally have a statutory right to withdraw within 14 days after receiving goods, without giving a reason. Return shipping for a normal statutory withdrawal is borne by the customer where this responsibility was disclosed before purchase. Standard original delivery costs are refunded as required by applicable law; supplementary delivery costs above the least expensive standard option may be excluded where permitted by law.

Approved refunds are processed with an internal target of within 7 business days after returned goods are received and the necessary review is completed, subject to applicable statutory refund deadlines. Banks, card issuers or payment providers may need additional time to display the funds.

Approved refunds generally return to the original payment method.

Yes. For a normal non-defective exchange, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.

Use the Size Guide as a general body-measurement reference. Product-specific size information shown on an individual product page takes priority.

For privacy, GDPR, personal-data or cookie matters, contact privacy@vireqan.com.

No. Do not send your full card number, CVV/CVC, PIN or other card security code through ordinary customer-service email.

For orders, shipping, tracking, returns, refunds, exchanges, size, payment or general support, contact support@vireqan.com. Business hours: Monday-Friday, 09:00-18:00.